Quality management consists of four key components, which include the following:

• Quality Planning – The process of identifying the quality standards relevant to the project and deciding how to meet them.
• Quality Improvement – The purposeful change of a process to improve the confidence or reliability of the outcome.
• Quality Control – The continuing effort to uphold a process’s integrity and reliability in achieving an outcome.
• Quality Assurance – The systematic or planned actions necessary to offer sufficient reliability so that particular service or product will meet the specified requirements.

The aim of quality management is to ensure that all the organization’s stakeholders work together to improve the company’s processes, products, services, and culture to achieve the long-term success that stems from customer satisfaction.